Privacy Policy

When you're booking service or reaching out to us, we'll need some basics - your name, phone number, email, and vehicle info (make, model, year, VIN). If you're paying by card, we process that through secure payment systems but don't store your full card details on our end.

We also keep records of your service history because honestly, it helps us remember what we've done to your ride and what might be coming up for maintenance. Plus, when you've got that turbocharged beast you want tuned, we wanna know what's been done before.

Our website might use cookies and similar tech to remember your preferences and make your experience smoother. Nothing creepy, just practical stuff.

Your info helps us do what we do best - fix and tune your vehicle. We'll use it to:

• Schedule your appointments and send reminders (because we know life gets busy)
• Contact you about your vehicle's service status
• Send invoices and process payments
• Keep track of warranty work and service records
• Reach out with maintenance reminders - like when your high-performance oil change is due
• Occasionally share special offers or new services (but we're not gonna spam you)

We're not selling your email to random marketing companies or anything sketchy like that. Your trust matters way more than a quick buck.

We keep things pretty tight, but there are a few situations where we might need to share your info:

• Parts suppliers - when we need to order specific components for your vehicle
• Payment processors - gotta get those transactions done securely
• Insurance companies - if you're filing a claim related to our work
• Legal requirements - if the law says we gotta hand something over, we don't have much choice
• Service partners - like diagnostic software companies that help us pinpoint issues

Everyone we work with is required to keep your data secure. We don't mess around with that.

Here in Canada, you've got rights when it comes to your personal data. You can:

• Ask to see what info we have on you
• Request corrections if something's wrong
• Tell us to delete your data (though we might need to keep some records for legal or warranty reasons)
• Opt out of marketing emails anytime - there's an unsubscribe link in every message
• Withdraw consent for us to use your info in certain ways

Just shoot us an email at service@mythralvoid.info or give us a call at (604) 555-2847 if you wanna exercise any of these rights. We'll get back to you within a reasonable timeframe.

Security's not something we take lightly. We've got measures in place like:

• Encrypted connections when you're using our website
• Secure servers with limited access
• Regular backups so nothing gets lost
• Staff training on handling sensitive information properly
• Physical security at our shop - not just anyone can access our systems

That said, no system's 100% bulletproof. We do our absolute best, but we can't guarantee perfect security. If there's ever a breach that affects your data, we'll let you know right away.

We'll hang onto your information for as long as you're an active customer and for a bit after that. Service records typically get kept for about 7 years - partly for warranty purposes, partly because Canadian tax laws require it.

If you haven't been in for a while and ask us to delete your data, we'll do it (except for what we legally need to keep). Your old invoices and basic transaction records might stick around for accounting purposes, but we'll scrub the unnecessary stuff.

Marketing data gets cleaned up more regularly - if you haven't engaged with us in a couple years, we'll probably remove you from those lists anyway.

Our website uses cookies - those little data files that remember stuff about your visit. We use 'em for:

• Keeping you logged into our booking system
• Remembering your preferences
• Understanding how people use our site so we can make it better
• Basic analytics to see what pages people actually look at

You can disable cookies in your browser settings if you want, but it might make some features not work as smoothly. Most browsers let you control cookies pretty easily these days.

We don't use creepy tracking that follows you around the internet. That's just not our style.

Sometimes we might link to parts suppliers, manufacturers' websites, or other resources that could help you out. Once you click through to those sites, this privacy policy doesn't apply anymore - they've got their own rules.

We try to only link to reputable places, but we can't control what they do with your data. Just something to keep in mind when you're clicking around.

Our services are for folks who can legally drive and own vehicles. We don't knowingly collect information from anyone under 16.

If you're a parent and think your kid's info ended up in our system somehow, let us know and we'll delete it ASAP.

We might update this privacy policy from time to time - usually if laws change or we add new services. When we do, we'll update the date at the top and post the new version here.

For major changes, we'll probably send out an email to let you know. But it's worth checking back here occasionally just to stay in the loop.

Got questions about how we handle your data? Something unclear in this policy? Just wanna chat about your rights?

Reach out anytime:

Mythral Void Auto Repair
1847 Industrial Way
Vancouver, BC V5T 2K3
Phone: (604) 555-2847
Email: service@mythralvoid.info

We'll do our best to respond within a few business days. And if you've got a complaint about how we've handled your personal info, you can also contact the Office of the Privacy Commissioner of Canada.